Audits – how you make a profit https://accelari.com/wp-content/uploads/2020/12/Audits-how-you-make-a-profit.mp4 Audits (=certifications) should indicate trustworthiness and competence to the customer. However, if you understand them like an exam that you have to pass with an “A*” to make an impression, this is a very expensive advertising measure. Audits should enable you to take a non-bias look at …

Documentation and target group audience https://accelari.com/wp-content/uploads/2020/12/Documentation-and-target-group-audience.mp4 Employees from the mail department, patent attorney secretaries, accounting, IT, management or lawyers: Everyone speaks different “languages”, everyone knows the processes in the company well – as long as they are in their own department. Therefore documentation should either be written by the employees of a specific departement themselves …

Business processes https://accelari.com/wp-content/uploads/2020/12/Business-processes.mp4 Processes are chains of activities that begin with a start and end with a result. They must either be well documented – or automated. For analysis, large processes should be divided into useful smaller sub-processes. There is no rule for how deeply you divide them. From the process : “Incoming order”, “Office”, …

Avoid mix-ups – reduce time wasting https://accelari.com/wp-content/uploads/2020/12/Avoid-mix-ups-reduce-time-wasting.mp4 Paperless office? Far from it! But every piece of paper in the overflowing rubbish bin is a waste of time, a source of frustration and demotivation, fuelled by unclear responsibilities, missing or non-compliant documentation and incomplete or missing information. In comparison, easily acquirable documentation helps to prevent undocumented …

Correct documentation https://accelari.com/wp-content/uploads/2020/12/Correct-documentation.mp4 What is important when new colleagues are being trained in a company, someone changes departments or you are stressed by having to replace a colleague on vacation? Correct: Good documentation! Documentation is more than just a piece of paper on a pinboard: it should be understandable, accessible, recognizable to everyone, and above …

Making use of the potential of the employees https://accelari.com/wp-content/uploads/2020/12/Making-use-of-the-potential-of-the-employees.mp4 The employees and their motivation to work decides a success of your company. The best product is useless if the employees are demotivated or uninterested in supporting customers. When did you last ask how satisfied your employees are and what could be improved? There are many …

Documentation and the daily reality https://accelari.com/wp-content/uploads/2020/12/Documentation-and-the-daily-reality.mp4 Let’s suppose you have good documentation. It is understandable, accessible and up-to-date. But the exciting question is: Is it also used in everyday life? Put it to the test, go through the departments and compare documentation and reality. And also see how quickly changes are implemented to solve any …

How does everything come together? https://accelari.com/wp-content/uploads/2020/12/How-does-everything-come-together.mp4 The employees among themselves, the manager, different departments – all have information for each other. But how does everything come together – and preferably without losses? There are different interfaces between the senders and receivers of information – analogue and digital, fast and slow, secure and insecure.  Which interfaces …

Many small steps instead of large infrequent jumps https://accelari.com/wp-content/uploads/2021/01/Many-small-steps-instead-of-large-infrequent-jumps.mp4 Even if the last business year was excellent, even if you should be the market leader by now and especially if you find that everything is actually going well: The market is constantly on the move, your competitors are not asleep and many improvements take time …

Clear structures – the key to success! https://accelari.com/wp-content/uploads/2021/01/Clear-structures-the-key-to-success.mp4 Good documentation is important – but it can document everything, even chaos! However, it is much better if structures and responsibilities are clearly regulated, because then, in case of doubt, you don’t have to look at the documentation first but know immediately who to contact. So disorderliness …