Sharing knowledge holds greater value
Many employees are afraid of sharing information – because they are anxious of losing their value in the company. The world is full of people who have died believing they are invaluable… but the planet keeps spinning!
Emphasize with your employees that their own competence in creating documentation increases, because many things are revised and reviewed or clarified for the first time.
Explain that nobody becomes competent by having documentation – instead, everyone must first acquire the knowledge and then practice and apply it.
And finally: when customers are satisfied, because a qualified specialist is always available, regardless of holidays or illness, job stability increases for all!