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Documentation and target group audience
Employees from the mail department, patent attorney secretaries, accounting, IT, management or lawyers: Everyone speaks different “languages”, everyone knows the processes in the company well – as long as they are in their own department.
Therefore documentation should either be written by the employees of a specific departement themselves or by people, who are familiar with them. The best practical test of a documentation is how easily every new employee adapts to the system!
It is important that documentation is written for the company itself or its employees – not for external audits. Because then it becomes incomprehensible and worthless.
