Audits – how you make a profit
Audits (=certifications) should indicate trustworthiness and competence to the customer.
However, if you understand them like an exam that you have to pass with an “A*” to make an impression, this is a very expensive advertising measure.
Audits should enable you to take a non-bias look at your company with the advice of an independent expert and see where there is potential for improvement.
So take this opportunity to present how it “really” works for you – and make use of any tips to help improve the company.
Write the documentation only for your employees – for the examiner, simply write a table of contents so that the way around can be easily navigated.
That way, every audit gets you further!